Refund & Returns Policy
Effective Date: March 1, 2026
Due to the nature of our products and for hygiene and safety reasons, all sales from The Natural Jar are final.
We do not accept returns or exchanges on opened or used products.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 days of delivery at:
thenaturaljar@gmail.com
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
If the issue is verified, we will provide a replacement or refund at our discretion.
Shipping Responsibility
Customers are responsible for providing accurate shipping information at checkout. The Natural Jar is not responsible for delays, lost packages, or delivery issues caused by shipping carriers.
Questions
If you have any questions before placing your order, we encourage you to contact us. We are happy to help you choose the right product for your needs.